FAQs

FAQ & Support

Questions? We’ve Got You Covered

Everything you need to know before you shop your favorite beauty essentials. Premium products, secure checkout, and support you can trust.

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Need more help?

Our support team is here to assist you with product or order questions.

Most USA orders are processed as quickly as possible and tracking details are sent once your package ships. Delivery time may vary depending on your location and carrier service.

We want you to feel confident with your purchase. If your item arrives damaged or incorrect, please contact us within the return window so we can help with a solution. For complete details, check our refund policy.

Yes. Our checkout is protected with secure encryption, so your payment details remain private. You can shop confidently using trusted payment methods available at checkout.

Yes. Our beauty tools and essentials are selected to be simple, practical, and easy to use at home. Always follow the product instructions for best results.

Apply a small amount of lash bond, place the cluster underneath or along your natural lash line using tweezers, then gently press to secure. For a natural look, start with shorter lengths near the inner corner and longer lengths toward the outer corner.

Use it on clean, dry skin. Gently move the trimmer along unwanted brow hairs without pressing too hard. Clean the device after use with the included brush and avoid using it on irritated or broken skin.

You can contact us anytime through our Contact page. Please include your order number if your question is related to an existing order.